When and where do I pick up my Dress?
Once your order is placed and confirmed, we will ship the dress to the address provided at checkout. Shipping is processed either the same day the order is placed or the following business day.
For returns, we kindly ask that the dress be dropped off at our studio. If returning it in person is inconvenient, we offer a pickup service for an additional fee of $20 CAD.
I need the dress for an event. Can I rent it?
YES, we offer dresses for events and photo sessions.
How long is the rental for?
As long as you need it, for the day you book.
What if the Dress get dirty?
Kelly nb rental services covers the dry cleaning fee of the gowns between wears.
The only time you could be charged extra is if the dress is returned in a SEVERELY stained condition, at which point an additional fee for double dry cleaning will be applied. Any non-removable staining (wine, coffee, paint etc.) will be considered damage. (deposit would not be refundable)
What if my photoshoot gets cancelled? Can I get my money back?
Unfortunately, the rental price is non-refundable. If your photoshoot gets rescheduled because of the weather or other reasons, please notify us at least 48 hrs in advance and we will gladly move your rental to a different day.
Do you offer photoshoot packages?
YES, we do . we offer photoshoot services, where you can find more details in our "photoshoot packages" category.
what if I want to try on the dress?
Our showroom is located within a private residence and has been thoughtfully designed to offer a comfortable and exclusive experience for our dress rental clients.
To arrange a fitting appointment, please contact us at (647) 336-5199. We look forward to welcoming you.
